Algemene voorwaarden

SWAY Terms of Sale

Last updated: 7 November 2026

1. Who we are

1.1 The web shop at sway-sailing.com is run by Skysense B.V., trading as SWAY, Langsom 20, 1066 EW Amsterdam, the Netherlands. Chamber of Commerce (KvK) 73302341 · VAT NL859448848B01 · info@sway-sailing.com.

1.2 These terms apply to every order placed in our web shop. Use of the SWAY app and service is covered by the SWAY Terms of Use at sway-sailing.com/pages/eula.

1.3 You can save and print these terms. We also link them in your order confirmation.

2. Offer and prices

2.1 Prices are in euros and include VAT. Shipping costs are shown before you order (see section 4).

2.2 For deliveries outside the EU (for example Norway and Switzerland), import duties and local VAT may apply. If we collect them, they are shown at checkout; otherwise the carrier may charge them on delivery.

2.3 We describe our products as accurately as we can. Obvious mistakes in the offer, such as a clearly wrong price, do not bind us. If we notice one after your order, we tell you and you may cancel with a full refund.

3. Ordering

3.1 By clicking the order and pay button you place a binding order. The contract is concluded when we confirm your order by email.

3.2 We refuse an order only for a valid reason, such as the product being unavailable, a suspicion of fraud, or a destination we do not ship to. If we refuse or cannot deliver, we refund what you paid within 14 days.

3.3 The prices and terms shown when you ordered apply to your order.

4. Delivery

4.1 We ship to the countries listed in our shipping policy, usually within 2–3 business days, with DHL or PostNL. Shipping costs are shown there and at checkout.

4.2 We deliver within 30 days of your order at the latest, unless we agree another date with you. If we cannot, you may cancel the order and we refund you within 14 days.

4.3 The risk of loss or damage passes to you when the parcel is delivered to you or to someone you named.

4.4 Please check the parcel on arrival and tell us within a reasonable time if something is missing or damaged. This does not limit your legal rights.

5. Your right of withdrawal

If you are a consumer, you may withdraw from your purchase within 30 days of receiving it, without giving a reason. How this works, and the model withdrawal form, are in our refund policy, which is part of these terms. Return shipping costs are for your account.

We do not sell SWAY Plus or other digital content in this shop. SWAY Plus is bought in the app from Apple or Google (see the SWAY Terms of Use). If we sell codes for digital content here later, you keep your 14-day right of withdrawal unless you expressly ask us to deliver the code straight away and confirm that you then lose that right; we confirm this to you by email.

6. Payment

You pay when ordering, with one of the payment methods shown at checkout. Payments are processed by Shopify Payments and its partners; we do not see your card details.

7. Legal guarantee and warranty

7.1 Our products must be in conformity with the contract: they must have the qualities and work as described and as you may reasonably expect. You have the legal guarantee that applies in your country, at least two years after delivery in the EU. A defect that appears within one year after delivery (or longer, where the law of your country says so) is presumed to have existed at delivery. Any extra warranty or promise from us or a manufacturer comes on top of this legal guarantee, never instead of it.

7.2 If a product is not in conformity, you may choose repair or replacement, free of charge. If that is impossible or takes too long, you may ask for a price reduction or a refund.

7.3 Software in the Breeze. In addition to your statutory rights, we provide the firmware updates, including security updates, needed to keep the SWAY Breeze in conformity for as long as you may reasonably expect, and at least 5 years after purchase. Install them when the SWAY app offers them. If you do not install an update, we are not responsible for a defect that the update would have fixed, provided we told you about the update and what happens if you do not install it.

7.4 Damage that arises after delivery and is not caused by a defect of the product, for example from installation contrary to the installation guide, from water (the Breeze is not waterproof and has no IP rating; install it in a dry place, protected from water and spray), from modifications or from accidents, is not a lack of conformity and is not covered.

7.5 SWAY app and SWAY Plus. The Breeze records your trips and works with the free SWAY app. Some app features (autopilot control, SteerClear AIS advice and live tracking) need a paid SWAY Plus subscription for that Breeze, currently €16,99 per year, bought in the app. The Breeze is NMEA 2000 compatible; it is not NMEA 2000 certified.

7.6 Products from other brands that we sell (for example Yacht Devices) come with the same legal guarantee from us. A manufacturer's own warranty, if any, comes on top of the legal guarantee and never replaces it.

7.7 To make a claim, email info@sway-sailing.com with your order number and a short description of the problem.

8. Safety

Install and use the Breeze as described in the quick start guide and at help.sway-sailing.com. SWAY is an aid; it does not replace the boat's own instruments, a proper lookout or good seamanship.

9. Liability

9.1 If you are a consumer, nothing in these terms limits your legal rights, including your rights under the legal guarantee and product liability law.

9.2 Nothing in these terms limits liability for death or personal injury, for damage caused by intent or gross negligence (opzet of bewuste roekeloosheid) of SWAY or its management, our liability under product liability law (articles 6:185 to 6:193 of the Dutch Civil Code), or any other liability that cannot be limited by law.

9.3 Within those limits, we are not liable for loss caused by installation contrary to our instructions, or by using a product for a purpose it was not made for.

10. Personal data

We process your order details as described in our privacy policy.

11. Intellectual property

The SWAY brand, the website content, the firmware and the app belong to us or are licensed to us. Buying a Breeze gives you a licence to use its firmware under the SWAY Terms of Use.

12. Questions and complaints

12.1 Email info@sway-sailing.com. We confirm your complaint within 2 business days and give a full answer within 14 days.

12.2 If we cannot solve it together, you may go to the competent court (see section 13) or to a dispute resolution body in your country, if one is available.

13. Law and court

13.1 Dutch law applies. If you are a consumer living in another country, you keep the protection of the mandatory law of your country.

13.2 Disputes go to the competent court in Amsterdam. As a consumer you may also go to the competent court where you live.

14. Business customers

If you buy as a business (for example a boatyard, charter company or sailing school), section 5 and 9.1 do not apply, the guarantee period is one year, and our liability is limited to the invoice amount of the order concerned, except in case of intent or gross negligence. Dealers and distributors buy under separate reseller terms.

15. Changes

We may change these terms for future orders. The terms in force when you ordered apply to your order.